Terms and Conditions of Rama Skincare and Apparel
1. Acceptance of Terms
By accessing or using our website or purchasing products from Rama Skincare and Apparel, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please contact us and discuss your concerns.
2. Product Information
We strive to provide accurate product information, including descriptions, images, and pricing. However, we cannot guarantee that all information is error-free. We reserve the right to correct any errors or inaccuracies at any time.
3. Ordering and Payment
- Order Placement: To place an order, you must provide accurate and complete information, including your name, shipping address, billing address, and payment information.
- Payment: Payment is processed securely through our payment gateway. We accept Wire transfers, PayPal, credit cards and debit cards.
- Order Acceptance: We reserve the right to refuse or cancel any order, for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.
4. Shipping and Delivery
- Shipping Methods: We offer standard shipping and expedited shipping.
- Shipping Costs: Shipping costs will be calculated at checkout and may vary based on your shipping address and the weight of your order.
- Delivery Time: Estimated delivery times are provided for your convenience and are not guaranteed. Actual delivery times may vary due to factors beyond our control, such as carrier delays or unforeseen circumstances.
- Order Tracking: You will receive a tracking number to monitor the progress of your shipment.
5. Returns and Exchanges
- Return Policy: We offer a 30-day return window for most products. To be eligible for a return, items must be unused, undamaged, and in their original packaging.
- Return Process: To initiate a return, please contact our customer service team for a return authorization number. You will be responsible for the return shipping costs unless the return is due to our error.
- Refunds: Once we receive your returned item and verify its condition, we will process your refund to your original payment method. Please allow 3-5 business days for the refund to process.
- Exchanges: If you wish to exchange an item for a different size or color, please contact our customer service team to initiate an exchange.
6. Intellectual Property
All content on our website, including text, images, logos, and designs, is protected by copyright and trademark laws. You may not use any of our content without our prior written consent.
7. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website or products.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Virginia
9. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time without prior notice. Please review these terms regularly for any updates.
10. Contact Us
For any questions or concerns, please contact us at hayaamar315@gmail.com or 571-604-1696
We understand the faith you place in us by sharing your personal information. We are dedicated to handling your data with the utmost care and respect, ensuring its confidentiality and security. Thanks for trusting us!
